HRDC among first agencies to host new IRS taxpayer service

HRDC Community Action Agency is one of the first pilot offices in the nation for the IRS Taxpayer Advocate Service (TAS) . The system uses a secure online connection and two-way video feed so clients connect directly with a tax professional at a remote location to help them with their tax issues.

HRDC Community Action Agency and the Internal Revenue Service are working together to provide assistance for tax filers who need help in understanding the tax process. After over two years of planning, HRDC Community Action Agency was selected to host this service because of our central located in the region and our Volunteer Income Tax Assistance (VITA) site, which is the largest in the state of Montana.

The Taxpayer Advocate Service (TAS) uses a secure online connection and two-way video feed so people can connect directly with a TAS employee at a remote location to help them with their tax issues. TAS is an independent organization within the IRS. TAS helps taxpayers whose problems with the IRS are causing financial difficulties; who have tried but have not been able to resolve their problems with the IRS; and those who believe an IRS system or procedure is not working as it should. TAS works to ensure every taxpayer is treated fairly and knows and understands their rights.

Those who wish to use the service can simply come to the HRDC main office at 7 North 31s Street and go to the second floor.  After checking in with the receptionist, they will be directed to a private office where an IRS representative will be waiting online to help whoever comes in for assistance during office hours. The service is open to all and not restricted to HRDC clients.

The TAS system is available to the general public from 8am-4pm on Mondays, Tuesdays, Thursdays and Fridays.